Help Center

Shipping destinations:

• We are a Brisbane based store and only ship domestically within Australia.
• Local pickup is also available within business hours. For pickups outside business hours, please contact us to organise and arranged a more suitable pickup date and time.

Shipping times:

• Orders will be processed within 1 working business day (excluding public holidays)
• Shipping time might vary depending on location, shipment method and other factors.

Shipping cost:

• Orders over $200 will be eligible for free shipping.
• Orders under $200 will be charged for shipping depending on your chosen delivery method and item dimensions. Full price will be displayed at checkout. 

Carrier:

• All Plumbing Online uses Australia Post to deliver orders.

You can select your preferred payment method at checkout.

• We accept secure payments via Paypal, Google Pay, Apple Pay, Amex and Mastercard

Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:

• If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
• Timing: we have a 30-days Return & Exchange Policy, since the day item was received.
• To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
• For returns, please email sales@allplumbingonline.com.au with the subject 'Returns' and include your order number, name and the reason for the return.
• Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• Please note that customers are responsible for shipping costs of returned items.
• When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

ORDERS

If you have made separate orders within the 1 day processing stage, we will attempt to combine your items into one shipment (if packaging limitations permit) for your convenience.

CANCELLATIONS

Cancellations made prior to shipping will be refunded the entire order payment(including shipping cost). Please call or email us ASAP with your name and order number. Cancellations made after shipping will be treated as a return (please read our FAQ Returns and Refunds section). 

A tracking number will normally be provided once your order has been processed. If a tracking number is not provided within 2 days of your order confirmation, please contact us by email with your order number and name and we will get back to you as soon as possible.